General Terms and Conditions VILLA MEDUSA Table of Contents § 1 Definitions § 2 Booking/booking confirmation § 3 Terms of payment § 4 Arrival and departure § 5 Holiday apartments § 6 Pets § 7 Stay § 8 Cancellation of travel § 9 Cancellation by the landlord § 10 Liability of the landlord § 11 Permission to use an Internet connection via WLAN § 11.1 Access data § 11.2 Dangers of WLAN use, limitation of liability § 12 House rules, general rights and obligations § 13 Place of jurisdiction Validity of the General Terms and Conditions (1) These General Terms and Conditions apply to contracts for the rental of holiday apartments for accommodation as well as all other services and deliveries provided by VILLA MEDUSA for the guest. The services of VILLA MEDUSA are provided exclusively on the basis of these General Terms and Conditions. (2) The subletting or further rental of the holiday apartment provided as well as its use for purposes other than residential purposes require our prior written consent. (3) The guest's terms and conditions only apply if they have been agreed in advance. Deviations from these conditions are only effective if we have expressly confirmed this in writing. § 1 Definitions a) The term "we", "us" or "our" refers to VILLA MEDUSA, a service of Marketplace Int. Limited, a registered company. b) The term "VILLA MEDUSA" refers to our website Villa-Medusa.it. c) The term "services" refers to all services provided by VILLA MEDUSA from time to time, including but not limited to receiving booking information via our booking and payment system, managing reservations and payments and responding to customer inquiries via our reservation system and managing content on third-party channels via our Channel Manager. d) The term "Customer" refers to either: a) the individual who registers for a Customer Account on their own behalf; or b) the organization with which the individual registers for a Customer Account on behalf of an organization. e) The term "Customer Account" refers to the account that the Customer creates on Villa-Medusa.it to access and use the Services. f) The term "Property" refers to any form of accommodation, building, houseboat, apartment, room, apartment block, house or other dwelling or rental space displayed by the Customer or a third party channel and offered for rent through the Services. g) The term "Content" means text, graphics, images, music, software, audio, video, information or any other form of data. h) The term "Customer Content" refers to content provided by the Customer as part of using the Services, including but not limited to other information. § 2 Booking/booking confirmation All booking requests must be made via our website Villa-Medusa.it, by email info@Villa-Medusa.it or by phone. All requests made via any other method, such as our social media channels, will not be considered. If we can offer you VILLA MEDUSA in your desired period, we will send you a written confirmation and the invoice by email or post. Your booking is legally binding upon receipt of the booking confirmation and after partial or full payment (see § 3 Payment conditions). § 3 Payment conditions Your booking becomes valid upon receipt of the deposit. The deposit of at least 20% of the rental agreement is due within 7 days of receipt of the booking documents. After the deposit has been paid, the remaining amount is due 14 days before the start of the trip. If the payment deadlines are not met, VILLA MEDUSA can withdraw from the contract. Failure to pay is considered cancellation and entitles the guest to re-rent. Additional costs for water, parking space and waste are not charged. Energy costs are billed according to consumption and agreement. The price per kWh is stated in the booking documents and is always currently available on the website. § 4 Arrival and departure On the day of arrival, the holiday apartment is available from 4 p.m. If you arrive after 7 p.m., you must pay a surcharge of 30 euros. The guest will receive information about the key handover by phone, WhatsApp or email before arrival. Claims for damages cannot be made if, in exceptional circumstances, the holiday apartment cannot be occupied on time at 4 p.m. On the day of departure, VILLA MEDUSA must be vacated by 11 a.m. If the guest wishes to leave late, this should be discussed with us in advance. A late departure without prior agreement will be charged. If the guest does not arrive by 22:00 on the day of arrival If the guest does not show up at the property, the contract is deemed to have been terminated after 48 hours without notifying VILLA MEDUSA. VILLA MEDUSA or our representative can then freely dispose of the property. A (pro rata) refund of the rent due to early departure will not be made. VILLA MEDUSA must be left swept clean on the day of departure. The dishes, glasses, etc. must be cleaned and put away, the garbage cans emptied and the refrigerator cleared out. If VILLA MEDUSA is not left as desired, you may be charged for this. § 5 Holiday villa We will hand over VILLA MEDUSA in a tidy and clean condition with a complete inventory. If you notice any defects during your stay, you are obliged to notify VILLA MEDUSA immediately. The guest is liable for any damage they cause to the rental property or inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the costs for lost keys. The inventory must be treated carefully and with care and is only intended to remain in VILLA MEDUSA. Moving furnishings, especially beds, is prohibited. The guest is also liable for the negligence of his fellow travelers. Damage caused by force majeure is excluded from this. If VILLA MEDUSA is used in breach of contract, such as subletting, overcrowding, disturbing the peace, etc., the contract can be terminated without notice and the guest must leave VILLA MEDUSA. The rent already paid remains with VILLA MEDUSA. § 6 Pets The accommodation of pets of any kind is only permitted in the holiday apartment with the prior written consent of the provider. A reasonable surcharge can be charged for the accommodation of animals. If animals are accommodated without the prior consent of the provider, the provider can charge a cleaning fee of up to 35 euros. § 7 Stay The VILLA MEDUSA may only be used by the people listed in the booking. If the apartment is used by more people than agreed, a separate fee of must be paid for them. In this case, VILLA MEDUSA also has the right to terminate the contract without notice. Subletting and transferring the VILLA MEDUSA to third parties is not permitted. The guest agrees to the general terms and conditions and the house rules of the holiday apartments. Consent is given upon payment. In the event of violations of the general terms and conditions or the house rules, VILLA MEDUSA is entitled to terminate the rental agreement immediately and without notice. There is no legal claim to repayment of the rent or compensation. § 8 Cancellation of trip In the event of cancellation, the guest is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation depends on the time until the day of arrival and is as follows: up to 14 days before the day of arrival 50% of the agreed price up to 7 days before the day of arrival 75% of the agreed price 1 day before the day of arrival or no-show 100% of the agreed price § 9 Withdrawal by the landlord In the event of a cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as an accident or illness of the host) or other circumstances beyond our control that make fulfillment impossible, liability is limited to the reimbursement of costs. In the event of justified withdrawal, the customer has no claim to compensation - liability for travel and hotel costs is not assumed. VILLA MEDUSA can withdraw after the start of the rental period without observing a notice period. § 10 Liability of the landlord VILLA MEDUSA is liable within the scope of its duty of care for the proper provision of the rental property. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences caused by force majeure are hereby excluded. § 11 Permission to use an Internet connection via WLAN VILLA MEDUSA maintains an Internet connection via WLAN. It allows the guest to share the WLAN access to the Internet for the duration of their stay in the holiday property. The tenant does not have the right to allow third parties to use the WLAN. VILLA MEDUSA does not guarantee the actual availability, suitability or reliability of the Internet connection for any purpose. It is entitled at any time to allow other co-users to operate the WLAN in whole, in part or temporarily and to restrict or exclude the tenant's access in whole, in part or temporarily if the connection is or has been used in an unlawful manner, insofar as VILLA MEDUSA has to fear a claim for this and this cannot be done with usual and reasonable effort. can prevent in a reasonable time. VILLA MEDUSA reserves the right, in particular, to block access to certain sites or services via the WLAN at any time and at its own discretion (e.g. sites that glorify violence, pornography or charge for a fee). § 11.1 Access data The WLAN is used using access security. The access data (login and password) may under no circumstances be passed on to third parties. If the guest wants to grant third parties access to the Internet via the WLAN, this is dependent on our prior written consent and the third party's acceptance of the provisions of this user agreement, documented by a signature and full identity information. The guest undertakes to keep his access data secret. VILLA MEDUSA has the right to change access codes at any time. § 11.2 Dangers of using the WLAN, limitation of liability The guest is advised that the WLAN only enables access to the Internet; virus protection and firewalls are not available. The data traffic generated using the WLAN is unencrypted. The data may therefore be viewed by third parties. [Name of your holiday rental company] expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WiFi. The WiFi is used at the guest's own risk. We accept no liability for damage to the tenant's digital media caused by the use of the Internet access, unless the damage was caused intentionally or through gross negligence by us and/or our vicarious agents. § 12 House rules, general rights and obligations (1) The guest is obliged to comply with the house rules. (2) For the duration of the rental of the holiday apartment, the guest is obliged to keep windows (unless tilted) and doors closed when leaving the holiday apartment. (3) There is a general smoking ban in the holiday apartment. In the event of violations, you may be charged a cleaning fee of up to 35 euros. Smoking is only permitted on balconies and terraces. (4) Our on-site car park offers sufficient parking spaces. (5) The use of children's toys is permitted and is at your own risk. Parents are liable for their children. (6) The installation and/or attachment of materials for decoration or similar is not permitted in VILLA MEDUSA. The guest is solely liable for any decoration or similar that is installed and/or attached. The guest is also obliged to compensate for any damage caused by the installation and/or attachment of decoration or similar. (7) VILLA MEDUSA has the right to access the holiday apartment at any time, particularly in the event of imminent danger. The guest's legitimate interests must be taken into account when exercising the right of access. We will inform the guest in advance about the exercise of the right of access, unless this is unreasonable or impossible for him under the circumstances of the individual case. § 13 Place of jurisdiction The competent court is responsible for any disputes arising from the contractual relationship.
